How do I know if my order was shipped?

YOU WILL ONLY RECEIVE 2 emails. One when you place the order and one when your order ships. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the delivery service's site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking does not update, contact us at help@edgeentity.com. Please allow 3-4 business days after the order is placed to receive a tracking number.

Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. If the address is incorrect, then you will not receive a confirmation email or updates with your tracking information.

Please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. To ensure that your package is properly delivered, and you receive the shipment, please make sure your address is entered correctly.  Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package says “returned non-deliverable”, we will issue a refund or gift card for the net price of your item(s) minus the shipping charge.

BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM.

What shipping method do you use?

We ship via FedEx Ground, FedEx Home Delivery, and  FedEx International. P.O. Box shipping is limited to military and USPS shipping. You may track your domestic and international orders by visiting www.FedEx.com. Our general processing time is 3-4 business days before the order is shipped. Please read our shipping options for more details on the shipping services provided. We will notify you with an email when the order has been shipped.

FedEx Ground Details

1–5 business days (3–7 business days to and from Alaska and Hawaii)

Most in-stock items generally ship from our fulfillment center within 3-4 business days and arrive within 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on distance to destination. Delivery by end of business day. Available to every business address in all 50 states (inbound-only service for certain remote locations in Alaska and Hawaii). FedEx does not ship to PO Boxes. You may track your orders by visiting www.FedEx.com. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

Shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. Shipping will be calculated during checkout.

Edge Entity is not responsible or liable for any FedEx errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund. You will need to cover the ongoing customs cost and taxes included in your shipping destination.

FedEx Home Delivery Details

1–5 business days (3–7 business days to and from Alaska and Hawaii)

Most in-stock items generally ship from our fulfillment center within 3-4 business days and arrive within 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on distance to destination. Delivery between 9 a.m. and 8 p.m., Tues.–Sat. Available to every U.S. residential address. FedEx does not ship to PO Boxes.  You may track your domestic orders by visiting www.FedEx.com. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

Shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. Shipping will be calculated during checkout.

Edge Entity is not responsible or liable for any FedEx errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund.

FedEx International Details

2–7 business days

International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout.

Most in-stock items generally ship from our center within 3-4 business days and arrive typically within 2–7 business days to more than 215 countries and territories. Delivery in 2 or 3 business days to key markets such as Canada, Mexico and Puerto Rico. U.S.-inbound delivery from more than 90 countries and territories. FedEx does not ship to PO Boxes.  You may track your domestic orders by visiting www.FedEx.com. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

Edge Entity is not responsible or liable for any FedEx errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund.

You will need to cover the ongoing customs cost and taxes included in your shipping destination. Although we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Tracking Information?

If your tracking information states that your package was delivered and you have not received it, you must address this with FedEx. Edge Entity does not hold accountability for packages that states "to be delivered." Also, we do not issue refunds for packages that state "to be delivered." Please reassure that your address provided is deliverable in a safe and secure location.

How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. All orders are shipped within 3-4 business days after the date that the order is placed.  After your payment is authorized and verified, it can take a day to process your order and the processing time does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

Please keep in mind that these products are carefully crafted and made by hand at this time, and to ensure the best quality in every jar, we construct each customer's order with patience and care. Longer delays may apply depending on volume and time of year.

After my order is submitted, can I make changes to it or cancel it?

Yes, once your order is placed; you are given the option to cancel or re-order. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order, please cancel or edit your order 24 hours in advance. We will not be able to cancel the order or issue a refund if you fail to cancel before our processing time. Please email help@edgeentity.com for further information.

Please note: Original shipping and handling fees are non-refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order or any other questions, please email us at help@edgeentity.com

What payment options do you accept?

We accept payments via Credit Card and PayPal. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays.

We’re Sorry, We Do Not Accept: Personal Checks, Money Orders, Layaway Plans, or CODS.

If there are any more questions or concerns. Please email help@edgeentity.com, and your request will be answered within 24-48 hrs of receiving.

Happy Shopping!