DUE TO COVID-19, we are processing all orders within 3-7 business days. Thank you for shopping with us at this time.

Shipping Policy

How do I know if my order was shipped?

YOU WILL ONLY RECEIVE 2 emails. One when you place the order and one when your order ships. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the delivery service's site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking does not update, contact us at help@edgeentity.com Please allow 3-7 business days after the order is placed to receive a tracking number. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. If the address is incorrect, then you will not receive a confirmation email or updates with your tracking information. Please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. To ensure that your package is properly delivered, and you receive the shipment, please make sure your address is entered correctly.  Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package says "returned non-deliverable”, we will issue a refund or gift card for the net price of your item(s) minus the shipping charge. BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM.

What shipping method do you use?

We ship via USPS Ground and  PassPort and Fedex for International customers. P.O. Box shipping is limited to military usage and domestic shipping. We do not ship to any other P.O. Boxes.  You may track your domestic and international orders by visiting www.USPS.com and https://passportshipping.com/track">PassPortShipping. Our general processing time is 3-7 business days before the order is shipped. Please read our shipping options for more details on the shipping services provided. We will notify you with an email when the order has been shipped.

USPS

1-3 Business Days. Most in-stock items generally ship from our fulfillment center within 3-7 business days and arrive within 1-3 business days. Some packages may take longer to arrive due to mailing delays. USPS also recognizes federal holidays and will hold packages in transit on those days. Occasionally, USPS experiences a backlog, especially around peak times such as Christmas. The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. While USPS delivers in bad weather, severe weather and national disasters can prevent mail from reaching affected areas. You may track your domestic orders by visiting "http://www.usps.com";"www.USPS.com. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. Edge Entity is not responsible or liable for any USPS errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund. You will need to cover the ongoing customs cost and taxes included in your shipping destination. Although we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.

USPS Priority Mail- Domestic Services

1-3 Business Day Delivery Time

Most in-stock items generally ship from our fulfillment center within 3-7 business days and arrive within 1-3 business days. Some packages may take longer to arrive due to mailing delays. USPS also recognizes federal holidays and will hold packages in transit on those days. Occasionally, USPS experiences a backlog, especially around peak times such as Christmas. The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. While USPS delivers in bad weather, severe weather and national disasters can prevent mail from reaching affected areas. You may track your domestic orders by visiting "http://www.usps.com/"; www.USPS.com. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. Edge Entity is not responsible or liable for any USPS errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund. You will need to cover the ongoing customs cost and taxes included in your shipping destination. Although we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.

 

 International Shipping Details

All international orders are shipped through PassPort Shipping Co. and Fedex International.

International shipping rates are calculated based on a number of factors including the desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout.

 

What countries does Edge Entity ship to?

International shipping is currently available to most countries including Canada, UK, France, Australia, South Africa, and more.  Mexico (Oaxaca), Afghanistan, Algeria, Angola, Cayman Islands, Curaçao, French Southern Territories, Guadeloupe, Jamaica, Kenya, Montserrat, Mozambique, Namibia, Netherlands, Netherlands Antilles, Philippines, Qatar, Saint Kitts And Nevis, Saudi Arabia, Sweden, Trinidad and Tobago, Zambia, Nigeria, Germany, Botswana, Caribbean Netherlands, Costa Rica, Italy, South Korea, Tanzania, the United Republic Of, Turkmenistan, Turks, and Caicos Islands, United Arab Emirates, Indonesia

We do not ship to these countries! 

Brazil, Cuba,  Iran, Iraq, Norway, South Sudan, Sudan, Syria

Who handles your international shipping?

Edge Entity has partnered with a trusted third-party company, Passport Shipping, to ship orders to our international customers. Passport has a number of trusted shipping partners around the world that ensure your packages arrive safely. Passport's major shipping partners for Canada, Australia, and the UK are as follows: - Canada: Canada Post - Australia: Australia Post - United Kingdom: Hermes Once your order has shipped, you can direct all international shipping related inquiries to Passport at help@passportshipping.com

 

Do I have to pay duties and taxes?

To create a better delivery experience for you, Edge Entity provides the option to ship all international shipments fully tracked and with two service level options: 1. Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that you don’t have to deal with the pain of having your packages stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product. 2. Delivery Duties Unpaid (DDU). By shipping DDU, duties and taxes are collected by your country's customs agency and are due when your order arrives in your country and before your order is delivered. Please note, each country and customs agency collects duties and taxes differently. If you need assistance paying duties and taxes to your country's customs agency, please contact help@passportshipping.com.

How can I track my package?

Once your order has been fulfilled, you will be sent an email with your tracking link.

How long will it take for me to receive my package?

International shipments typically take 14 business days to deliver once the order has been fulfilled. We do our very best to estimate shipping accurately so that you know down to the day when your order is planned to arrive. Occasionally, there may be delays in the shipment due to customs delays or weather events. When these circumstances occur, we’ll be sure to update your shipping status on Passport’s tracking page so you are aware. If your package stops moving at any point, don't panic! It's still on it's way to you and is likely just clearing customs. You can always reach out to us at help@passportshipping.com and we will track it down for you. Edge Entity is not responsible or liable for any errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames.

Are Shipping Fees Refundable ? 

Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund. You will need to cover the ongoing customs cost and taxes included in your shipping destination. Although we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Tracking Information?

If your tracking information states that your package was delivered and you have not received it, you must address this with our domestic courier ( Fedex, USPS etc)  and Passport/FedEx International for international shipping. Edge Entity does not hold accountability for packages that states "to be delivered." Also, we do not issue refunds for packages that state "to be delivered." Please reassure that your address provided is deliverable in a safe and secure location.

How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. All orders are shipped within 3-7 business days after the date that the order is placed.  After your payment is authorized and verified, it can take a day to process your order and the processing time does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. Please keep in mind that these products are carefully crafted and made by hand at this time, and to ensure the best quality in every jar, we construct each customer's order with patience and care. Longer delays may apply depending on volume and time of year.

After my order is submitted, can I make changes to it or cancel it?

Yes, once your order is placed; you are given the option to cancel or re-order. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order, please cancel or edit your order 24 hours in advance. We will not be able to cancel the order or issue a refund if you fail to cancel before our processing time. Please email help@edgeentity.com for further information. Please note: Original shipping and handling fees are non-refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order or any other questions, please email us at help@edgeentity.com

What payment options do you accept?

We accept payments via Credit Card and PayPal. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays. We’re Sorry, We Do Not Accept: Personal Checks, Money Orders, Layaway Plans, or CODS. If there are any more questions or concerns. Please email help@edgeentity.com, and your request will be answered within 24-48 hrs of receiving.

Happy Shopping!